Checking Provider References Sample Script

It's a good idea to request references from families currently using the care program and several who used the program in the past. It's also important to speak to parents with children in the are range of your children. This is because some caregivers are especially skilled at caring for and connecting with infants, for example, and this would be important to know if you're searching for infant care.

Introduce yourself: "My name is ____________________. I am considering ____(PROVIDER'S NAME)____ for my child care. ____(PROVIDER'S NAME)____ gave me your name as a reference. Would you be willing to answer a few questions?"

Here are some questions to ask:

  • What can you tell me about the care your child received/receives in this care program?
  • What do you like about the program?
  • Does your child enjoy attending?
  • What concerns, if any, do you/did you have about the provider?
  • Did the provider listen to your concerns?
  • Would you recommend this child care program?

For center-based programs:

Has turnover been an issue with your staff? How high has turnover been this year or when you last attended?

Note: Staff turnover can be challenging for children as they depend upon the relationships they create at child care.